Sr. Analyst - System Administration in Springdale, AR at Tyson Foods

Date Posted: 6/28/2018

Career Snapshot

  • Employee Type:
  • Experience:
    Not Specified
  • Date Posted:

Career Description

SUMMARY: Collaborate with IS Professionals and other technical staff to ensure that the delivered solution is meeting the needs of the business Proactively analyze and resolve software, system, or application errors in a timely and accurate fashion Provide status reports as requested and escalate items to decision makers as needed. Create and maintain documentation for systems and procedures related to the delivered solution Train customers and junior team members on usage of delivered solutions to satisfy current architectural standards. Provide on-call support and problem resolution for area of responsibility. Identify cross-platform opportunities to automate the execution of repeatable tasks Perform patch and code management to maintain or regain operational health. Demonstrate problem-solving skills within area of responsibility and adjacent technology areas. Analyze and interpret information systems proposals Build, maintain, and improve systems to support business processes Document activities via support center call-tracking tools, revise specific technical manuals, knowledge repositories, and correspondences, creating and interpreting reports.

Minimum four-year degree in Computer Science, Information Systems or other technical area. Related experience may be acceptable. College degree preferred.
2+ years of industry experience required, 4+ years of industry experience preferred.
Computer Skills:
Advanced knowledge of networks, computer systems, operating systems, applications, and/or equipment with deeper expertise in a specific field. Task automation through multiple shell scripting and/or automation tools; Systematic patch management; Application of current technology developments and trends.
Communication Skills:
Ability to communicate technical information to non-technical team members. Ability to effectively deliver both written and verbal communication to customers, peers, and management. Must be able to work cooperatively and effectively in a team environment.
Special Skills:
Advanced skills in: Administration of systems following known best practices Security configuration using known best practices as it relates to systems management Performance tuning of operating systems and underlying hardware Troubleshooting of operating systems and underlying hardware Identify, analyze and resolve system/application errors

Supervisory: None

Travel: Some travel may be required. Amount of travel will be determined by individual project requirements.

Job Requirements

This person will also help to define and implement IT policies, standards, procedures, and best practices. Responsibilities and duties include: provide technical direction and recommendations to team members and IT management; understand and ensure compliance to IT standards and methodology; recommend and develop plans for systems development and operations; hardware, software and equipment purchases; negotiate with technical personnel and customers for services, products and direction; review and advise groups in the selection, usage and maintenance of technology solutions; strong knowledge of multiple technologies including but not limited to networking, server based and desktop based; other duties as assigned.

This position is responsible for providing advanced technical and functional support of infrastructure, applications, and business systems for the end-user. This includes responsibility for the technical and functional support of strategic business initiatives, aligning with specific business groups to understand current and anticipated business process support needs, assisting with the development, implementation, and support of internally developed business applications and processes, providing advanced application and operating systems, technical and functional support in a networked environment. Other duties include documentation of activities via the support center call-tracking tool, which includes creating, logging, and revising of specific technical manuals, knowledge repositories, and correspondences, creating and interpreting reports, and to disseminate and follow up on the information as necessary.

Required Skills
• Experience in troubleshooting and resolving hardware, operating system, and application issues
• Experience using multiple scripting and programming languages (vbscript, PowerShell, perl, javascript, c#, or others)
• Experience with Windows 10, 8.1, 7, Windows Embedded, MAC OSX, Chrome OS, iOS, Android and other client operating systems

Preferred Skills
• Experience managing client security and configuration (firewall, encryption, Anti-virus, AD group policy)
• Experience with standard management processes (Patch Management, Software Deployment, Software Packaging, & Image Management)
• Experience using a systems management toolsets (e.g. Microsoft SCCM, LanDesk, Intune, Nomad, Adaptiva)
• Familiar with writing basic SQL queries and performing data analysis
• Familiar with mobile device management processes (Intune, Airwatch, Workspace One, SOTI, mobileiron or other solutions)
• Familiar with Virtual Desktop Infrastructure and related technologies (VMWare Horizon View, ESXi, vSphere, Amazon Workspaces and other cloud VDI solutions)
• Familiar using VMware VSAN